Customer Relations
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
$29.99 Add to cartHorst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of comprom
- Author: Schulze, Horst
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 05, 2019
- ISBN10: 0310352096
- Language: English
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
$27.00 Add to cartExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities thr… [more below]- Series: Disney Institute Book
- Author: The Disney Institute
- Binding: Hardcover
- Page Count: 224
- Publish Date: November 08 2011
- ISBN10: 1423145844
- Language: English
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
$19.00 Add to cartIn this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten C… [more below]
- Author: Sewell, Carl
- Binding: Paperback
- Page Count: 240
- Publish Date: November 19 2002
- ISBN10: 0385504454
- Language: English
