Hospitality/ Travel & Tourism
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
$33.00 Add to cartDiscover the secrets of world-class leadership
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attentio
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: July 04, 2008
- ISBN10: 0071548335
- Language: English
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Setting the Table
$19.99 Add to cartThe bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack
Seventy-five percent of all new restaurant ventures fail, and of those
- Author: Meyer, Danny
- Binding: Paperback
- Page Count: 336
- Publish Date: January 29, 2008
- ISBN10: 0060742763
- Language: English
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
$29.00 Add to cartThe must-read national bestseller that’s redefining hospitality and inspiring readers in every industry.
– JP Morgan NextList Pick
– Featured in FX’s The Bear and Showtime’s Billions
Will Guidara was tw- Author: Guidara, Will
- Binding: Hardcover
- Page Count: 288
- Publish Date: October 25 2022
- ISBN10: 0593418573
- Language: English
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Onward: How Starbucks Fought for Its Life Without Losing Its Soul
$17.99 Add to cartIn this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company’s comeback and continued success.
In 2008, Howard Schultz decided- Author: Schultz, Howard
- Binding: Paperback
- Page Count: 368
- Publish Date: March 27 2012
- ISBN10: 1609613821
- Language: English
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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
$17.95 Add to cartSuccess in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. … [more below]
- Author: Solomon, Micah
- Binding: Paperback
- Page Count: 192
- Publish Date: April 09, 2019
- ISBN10: 1590794893
- Language: English
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
$27.00 Add to cartExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities thr… [more below]- Series: Disney Institute Book
- Author: The Disney Institute
- Binding: Hardcover
- Page Count: 224
- Publish Date: November 08 2011
- ISBN10: 1423145844
- Language: English
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Last Call at Coogan’s: The Life and Death of a Neighborhood Bar
$29.00 Read moreThe uniquely inspiring story of a beloved neighborhood bar that united the communities it served.
Coogan’s Bar and Restaurant opened in New York City’s Washington Heights in 1985 and closed its doors f- Author: Michaud, Jon
- Binding: Hardcover
- Page Count: 320
- Publish Date: June 06, 2023
- ISBN10: 1250221781
- Language: English
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Start Your Own Event Planning Business: Your Step-By-Step Guide to Success
$21.99 Add to cartTake your passion for event planning to the next level with in-the-trenches advice and tools you need to start, run, and grow a successful business. From writing a solid contract to finding reliable v
- Series: Startup
- Author: Media, The Staff of Entrepreneur
- Binding: Paperback
- Page Count: 172
- Publish Date: April 14, 2015
- ISBN10: 1599185628
- Language: English
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So, You’re Thinking About Owning, Operating or Investing in a Restaurant…: How to Get Into the Restaurant Business with Eyes Wide Open
$49.93 Add to cartOwning a restaurant can be one of the most fulfilling and profitable careers you can have; it can also be a nightmare if you haven’t done your homework to understand the restaurant business and its co
- Author: Growth, Restaurant Startup
- Binding: Paperback
- Page Count: 258
- Publish Date: January 20, 2016
- ISBN10: 0692549552
- Language: English
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Fast Food Nation: The Dark Side of the All-American Meal
$19.99 Add to cartA NEW YORK TIMES BESTSELLER
The jaw-dropping expos? on how America’s fast food industry has shaped the landscape of America.
This fascinating study reveals how the fast food industry has altered the la… [more below]
- Author: Schlosser, Eric
- Binding: Paperback
- Page Count: 384
- Publish Date: March 13 2012
- ISBN10: 0547750331
- Language: English
