Kevin J. Smith

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 Worl… [more below]

• Author: Smith, Kevin J.
• Binding: Hardcover
• Page Count: 462
• Publish Date: March 14 2017
• ISBN10: 0578188988
• Language: English