Business Communication
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$18.99 Add to cartIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, be
- Author: Gallagher, Richard
- Binding: Paperback
- Page Count: 208
- Publish Date: March 20 2013
- ISBN10: 0814431836
- Language: English
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The Ceo’s Boss: Tough Love in the Boardroom
$38.00 Add to cartIn order to avoid another Enron, WorldCom, or Tyco, company directors have assumed a bold and independent role in the boardroom, monitoring the actions and day-to-day operations of the CEO. This drama
- Series: Columbia Business School Publishing
- Author: Klepper, William
- Binding: Hardcover
- Page Count: 192
- Publish Date: May 24 2010
- ISBN10: 0231149883
- Language: English
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Practically Positive
$21.99 Add to cart“You think you know about business and leadership. Lord knows you’ve had plenty of lessons about how not to lead and not as many examples about how to lead well. I’m here to tell you that you don’t kn
- Author: Smalling, Rich
- Binding: Paperback
- Page Count: 352
- Publish Date: August 01 2021
- ISBN10: 1954020082
- Language: English
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Speak Up, Speak Out (HBR Women at Work Series)
$24.95 Add to cartMake yourself heard.
Having your voice heard at work can be challenging, whether you’re confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male peer. But y
- Series: HBR Women at Work
- Author: Review, Harvard Business
- Binding: Paperback
- Page Count: 224
- Publish Date: February 22 2022
- ISBN10: 164782222X
- Language: English
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Effective Communication at Work: Speaking and Writing Well in the Modern Workplace
$14.99 Add to cartDevelop effective communication skills for the office-in-person and online
In the digital age, as workers increasingly go remote, the ability to communicate clearly and effectively is-now more than ev
- Author: McLeod, Vicki
- Binding: Paperback
- Page Count: 172
- Publish Date: June 16 2020
- ISBN10: 1646115910
- Language: English
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NeuroSelling: Mastering the Customer Conversation Using the Surprising Science of Decision-Making
$26.99 Add to cartYour business lives and dies by your customer conversations.
Shouldn’t you have those down to a science?
If you’re tired of having to justify your price…of offering discounts to close the deal…of lo
- Author: Bloomfield, Jeff
- Binding: Hardcover
- Page Count: 200
- Publish Date: January 27 2020
- ISBN10: 173378702X
- Language: English
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An Overview of The Public Relations Function, Second Edition
$26.99 Add to cartThis second edition of An Overview of the Public Relations Function examines current thought to help busy managers and students master the most important concepts of management in communication quickl… [more below]
- Author: Bowen, Shannon A.
- Binding: Paperback
- Page Count: 196
- Publish Date: March 04 2019
- ISBN10: 1949443663
- Language: English
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Creating Signature Stories: Strategic Messaging That Energizes, Persuades and Inspires
$16.95 Add to cartCreating Signature Stories applies the power of storytelling-a key to any digital program-to strategic messaging.
- Author: Aaker, David
- Binding: Paperback
- Page Count: 190
- Publish Date: March 06 2018
- ISBN10: 1683506111
- Language: English
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HBR Guide to Motivating People (HBR Guide Series)
$19.95 Add to cartHelp your people reach their potential.
As a manager, it’s your responsibility to ensure your team is motivated and performing at a high level. But recent data reveals abysmal engagement levels among w
- Series: HBR Guide
- Author: Review, Harvard Business
- Binding: Paperback
- Page Count: 272
- Publish Date: June 18 2019
- ISBN10: 1633696766
- Language: English
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The New Articulate Executive: Look, ACT and Sound Like a Leader
$22.00 Add to cartThe bestselling guide to communicating authentically and effectively in today’s business landscape
In the age of social media, email, and texting, the spoken word resonates with people more powerfully
- Author: Toogood, Granville N.
- Binding: Paperback
- Page Count: 240
- Publish Date: August 18 2017
- ISBN10: 1260026655
- Language: English
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If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating
$18.00 Read moreNEW YORK TIMES BESTSELLER – Award-winning actor Alan Alda tells the fascinating story of his quest to learn how to communicate better, and to teach others to do the same. With his trademark humor and
- Author: Alda, Alan
- Binding: Paperback
- Page Count: 240
- Publish Date: March 06, 2018
- ISBN10: 0812989155
- Language: English
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Why Weren’t We Taught This at School?: The Surprisingly Simple Secret to Transforming Life’s Challenges
$19.99 Add to cartA powerful, practical approach for solving difficult problems, creating connected relationships and making a difference in the world.
- Author: Sheldon, Alice
- Binding: Paperback
- Page Count: 234
- Publish Date: October 12 2021
- ISBN10: 1788602951
- Language: English
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Business Writing for Dummies
$29.99 Add to cartLearn how to write for the results you want every time, in every medium
Do you wish you could write better? In today’s business world, good writing is key to success in just about every endeavor. Wri
- Author: Canavor, Natalie
- Binding: Paperback
- Page Count: 432
- Publish Date: February 17 2021
- ISBN10: 1119696690
- Language: English
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How to Get on with Your Colleagues: A Guide to Better Collaboration
$14.99 Read moreAn essential guide to navigating the complexities of professional relationships.
Often, the most difficult aspect of work has nothing to do with deadlines, promotions, or competition. It has to do wit
- Author: The School of Life
- Binding: Paperback
- Page Count: 160
- Publish Date: February 02 2021
- ISBN10: 1912891158
- Language: English
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When in the Arab World: An insider’s guide to living and working with Arab culture
$17.00 Add to cartFULL REVISED AND EXPANDED SECOND EDITION
This book is a practical map that will help you understand the people and demystify the culture of the Arab world – the beliefs, values and social structures th
- Author: Nejem, Rana
- Binding: Paperback
- Page Count: 282
- Publish Date: November 02 2018
- ISBN10: 191289209X
- Language: English
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Write to the Point: How to Communicate in Business with Style and Purpose
$16.99 Add to cartPractical, proven techniques to make writing for business more effective and less stressful.Thanks to e-mail, voice mail, cell phones, pagers, and, of course, the ever-expanding Web, we live in an age… [more below]
- Author: Iacone, Salvatore J.
- Binding: Paperback
- Page Count: 224
- Publish Date: February 15 2003
- ISBN10: 1564146391
- Language: English
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Buy-In: Saving Your Good Idea from Getting Shot Down
$25.00 Add to cartYou’ve got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal b… [more below]
- Author: Kotter, John P.
- Binding: Hardcover
- Page Count: 208
- Publish Date: October 06 2010
- ISBN10: 1422157296
- Language: English
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Cómo Ser Exitoso En El Mundo de Hoy / How to Succeed in the World Today Revised and Updated Edition: Life Stories of Successful People to Inspire and
$14.95 Read moreDESCUBRE LAS CLAVES PRINCIPALES PARA LOGRAR EL ?XITO EN LA VIDA Y LOS NEGOCIOS
Absolutamente todos, sin importar las circunstancias, podemos llevar una vida feliz y exitosa. A diferencia de lo que muc… [more below]- Author: Carnegie, Dale
- Binding: Paperback
- Page Count: 184
- Publish Date: September 19 2023
- ISBN10: 607383263X
- Language: Spanish
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Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future
$30.00 Add to cartSteel your team against the unexpected by planning for uncertainty
Extraordinary Outcomes presents an innovative approach to thinking and planning, giving leaders a playbook for dealing with uncertain
- Author: Firstenberg, Iris R.
- Binding: Hardcover
- Page Count: 240
- Publish Date: August 25 2014
- ISBN10: 111893833X
- Language: English
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Get Them to Care: How to Leverage LinkedIn(R) to Build Your Online Digital Presence & Become a Trusted Brand
$43.95 Add to cartGet Them to Care is a step-by-step business development focused book on how to tell a compelling story and highlight both personal and company expertise on LinkedIn(R).
Managing both your personal and
- Author: Wanzer, Julie
- Binding: Hardcover
- Page Count: 154
- Publish Date: September 07 2023
- ISBN10: 9798887970516
- Language: English
