Customer services
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
$25.00 Add to cartThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that
- Author: Cockerell, Lee
- Binding: Hardcover
- Page Count: 208
- Publish Date: March 05 2013
- ISBN10: 0770435602
- Language: English
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No Forms. No Spam. No Cold Calls.: The Next Generation of Account-Based Sales and Marketing
$34.00 Read moreUnlock the full potential of modern marketing and sales
In the newly revised and updated edition of No Forms. No Spam. No Cold Calls: The Next Generation of Account-Based Sales and Marketing, celebrat
- Author: Conant, Latané
- Binding: Paperback
- Page Count: 272
- Publish Date: September 27 2022
- ISBN10: 1119982871
- Language: English
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
$32.00 Add to cartYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are f… [more below]
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 256
- Publish Date: February 29 2016
- ISBN10: 1119167965
- Language: English
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How to Win Customers and Keep Them for Life
$15.00 Read more“A powerhouse, a classic.”–James B. Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc.
“An invaluable, easy-to-follow blueprint for winning,
- Author: LeBoeuf, Michael
- Binding: Paperback
- Page Count: 256
- Publish Date: August 01 2000
- ISBN10: 0425175014
- Language: English
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No Thanks, I’m Just Looking: Sales Techniques for Turning Shoppers Into Buyers
$24.95 Add to cartSecrets of the trade from the master of retail selling and sales training
No Thanks, I’m Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-le
- Author: Friedman, Harry J.
- Binding: Hardcover
- Page Count: 240
- Publish Date: January 03 2012
- ISBN10: 1118153405
- Language: English
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
$28.00 Add to cartA step-by-step guide to designing and implementing an amazing customer service culture
In today’s competitive business environment, keeping customers happy is the key to long-term success. But some bu
- Author: Snow, Dennis
- Binding: Hardcover
- Page Count: 256
- Publish Date: November 01 2009
- ISBN10: 0470503807
- Language: English
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Reorganize for Resilience: Putting Customers at the Center of Your Business
$38.00 Add to cartIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they’re “customer-focused,” but they … [more below]
- Author: Gulati, Ranjay
- Binding: Hardcover
- Page Count: 288
- Publish Date: January 04 2010
- ISBN10: 1422117219
- Language: English
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
$28.00 Add to cartIf leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive ad
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 384
- Publish Date: May 19 2020
- ISBN10: 1119572762
- Language: English
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The Relationship Edge: The Key to Strategic Influence and Selling Success
$25.00 Add to cartGet a practical, actionable, three-step process to build and leverage important relationships
Most people know instinctively how to build positive, long-lasting relationships with spouses, friends, an
- Author: Acuff, Jerry
- Binding: Paperback
- Page Count: 272
- Publish Date: February 15 2011
- ISBN10: 0470915471
- Language: English
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The Experience Economy
$28.00 Add to cartIn 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is … [more below]
- Author: Pine, B. Joseph
- Binding: Paperback
- Page Count: 400
- Publish Date: July 05 2011
- ISBN10: 1422161978
- Language: English
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Relationship Marketing: Successful Strategies for the Age of the Customer
$19.99 Add to cartFrom the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominate–and own–the market in the Age of the Customer.
- Author: McKenna, Regis
- Binding: Paperback
- Page Count: 256
- Publish Date: June 19 2006
- ISBN10: 0201622408
- Language: English
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Skull-Face Bookseller Honda-San, Vol. 2
$15.00 Read moreWhether it’s foreigners asking for “JAPANESE EROTIC MANGA,” navigating the tricky government definition of “morally harmful material,” or helping a customer who’s awfully “criminally organized,” there… [more below]
- Series: Skull-Face Bookseller Honda-San #2
- Author: Honda
- Binding: Paperback
- Page Count: 146
- Publish Date: November 12 2019
- ISBN10: 1975331400
- Language: English
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
$19.99 Add to cartDealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Ren? Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insight
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 304
- Publish Date: September 12 2012
- ISBN10: 081442032X
- Language: English
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
$35.00 Add to cartMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to… [more below]
- Author: Frei, Frances
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 07 2012
- ISBN10: 1422133311
- Language: English
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The Experience Economy, with a New Preface by the Authors: Competing for Customer Time, Attention, and Money
$35.00 Add to cartTime is limited. Attention is scarce. Are you engaging your customers?
Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something mor
- Author: Pine II, B. Joseph
- Binding: Hardcover
- Page Count: 368
- Publish Date: December 10 2019
- ISBN10: 1633697975
- Language: English
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Skull-Face Bookseller Honda-San, Vol. 1
$15.00 Add to cartEver wonder what it’s like to sell comics at a Japanese bookstore? Honda provides a hilarious firsthand account from the front lines Whether it’s handling the store, out-of-print books, or enthusiast… [more below]
- Series: Skull-Face Bookseller Honda-San #1
- Author: Honda
- Binding: Paperback
- Page Count: 162
- Publish Date: July 30 2019
- ISBN10: 1975358228
- Language: English
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
$28.99 Add to cartAs a customer success leader, whose insight do you rely on for success?
Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs w
- Author: McCulloch, Wayne
- Binding: Hardcover
- Page Count: 344
- Publish Date: April 7, 2021
- ISBN10: 1544516614
- Language: English
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
$29.99 Add to cartHorst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of comprom
- Author: Schulze, Horst
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 05, 2019
- ISBN10: 0310352096
- Language: English
