Customer Relations
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$17.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Paperback
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 1737073501
- Language: English
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$18.99 Add to cartIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, be
- Author: Gallagher, Richard
- Binding: Paperback
- Page Count: 208
- Publish Date: March 20 2013
- ISBN10: 0814431836
- Language: English
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
$28.00 Add to cartIf leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive ad
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 384
- Publish Date: May 19 2020
- ISBN10: 1119572762
- Language: English
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Insert Giggle Giggle: Laughing Your Way through Raising Kids and Running a Business
$19.99 Add to cartBest Book for Parents Runner-Up – 2023 Zibby Awards
WHAT KIND OF MOTHER ARE YOU? How many moms ask themselves that question every day-whether working outside of the home or not, whether seeking advice
- Author: Paschal, Kay
- Binding: Paperback
- Page Count: 278
- Publish Date: November 13 2022
- ISBN10: 1665302933
- Language: English
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The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success
$22.95 Add to cartStand aside, we’re coming through
That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result.
These v
- Author: Henderson, Paul J.
- Binding: Paperback
- Page Count: 198
- Publish Date: August 23 2018
- ISBN10: 0648216101
- Language: English
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All for One: 10 Strategies for Building Trusted Client Partnerships
$25.95 Add to cartCorporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers–fro… [more below]
- Author: Sobel, Andrew
- Binding: Hardcover
- Page Count: 320
- Publish Date: April 01 2009
- ISBN10: 0470380284
- Language: English
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
$17.95 Add to cartCompetition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?
Th
- Author: Gingiss, Dan
- Binding: Paperback
- Page Count: 212
- Publish Date: September 14 2021
- ISBN10: 163195458X
- Language: English
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
$32.00 Add to cartIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service…. [more below]
- Author: Price, Bill
- Binding: Hardcover
- Page Count: 336
- Publish Date: March 01 2008
- ISBN10: 0470189088
- Language: English
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
$24.95 Read moreYou must deliver an amazing customer experience. Why? It is the competitive edge of new-era business–in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consist- Author: Hyken, Shep
- Binding: Hardcover
- Page Count: 240
- Publish Date: September 03 2013
- ISBN10: 1626340099
- Language: English
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Customer Centricity: Focus on the Right Customers for Strategic Advantage
$17.99 Add to cartA powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.
Despite what the old a- Author: Fader, Peter
- Binding: Paperback
- Page Count: 150
- Publish Date: May 26 2020
- ISBN10: 1613631022
- Language: English
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
$19.99 Add to cartDealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Ren? Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insight
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 304
- Publish Date: September 12 2012
- ISBN10: 081442032X
- Language: English
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
$19.99 Add to cart2019 AXIOM BUSINESS BOOK AWARD WINNER
Featured in Forbes, NPR’s Marketplace, and a Google Talk, The Customer Centricity Playbook offers “actionable insights to drive immediate value,” according to Ne- Author: Fader, Peter
- Binding: Paperback
- Page Count: 136
- Publish Date: October 30 2018
- ISBN10: 1613630905
- Language: English
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
$35.00 Add to cartMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to… [more below]
- Author: Frei, Frances
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 07 2012
- ISBN10: 1422133311
- Language: English
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For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
$18.99 Add to cart“A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION….”–Daniel H. Pink, Author, Drive
Why can’t life–and business–be fun? For thousands of years, we’ve created things called games- Author: Werbach, Kevin
- Binding: Paperback
- Page Count: 152
- Publish Date: November 10 2020
- ISBN10: 1613631057
- Language: English
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Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
$24.99 Add to cartCustomers, followers, subscribers.
It’s easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are peo- Author: Flynn, Pat
- Binding: Hardcover
- Page Count: 224
- Publish Date: August 13 2019
- ISBN10: 1949709469
- Language: English
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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days
$32.00 Add to cartAward-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman’s theory of building cu- Author: Coleman, Joey
- Binding: Hardcover
- Page Count: 368
- Publish Date: April 03 2018
- ISBN10: 0735220034
- Language: English
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Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
$27.00 Read moreSuperfans aren’t just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again…and told th- Author: Hodak, Brittany
- Binding: Hardcover
- Page Count: 296
- Publish Date: January 10 2023
- ISBN10: 1774580780
- Language: English
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
$19.95 Add to cartIn today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty year… [more below]
- Author: Hyken, Shep
- Binding: Paperback
- Page Count: 280
- Publish Date: March 17 2020
- ISBN10: 1640951539
- Language: English
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)
$35.00 Add to cartIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers… [more below]
- Author: Reichheld, Fred
- Binding: Hardcover
- Page Count: 304
- Publish Date: September 20, 2011
- ISBN10: 1422173356
- Language: English
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Raving Fans
$25.99 Add to cartWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effectiv
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 160
- Publish Date: May 19 1993
- ISBN10: 688123163
- Language: English
