Customer Relations
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Decomplify: How Simplicity Drives Stability, Innovation and Transformation
$27.99 Add to cartBusiness can be complex, but we insist on making things complicated.
The concept behind deComplify is to simplify: Overcome the human fascination with complicating nearly everything in business in the
- Author: S. Michel, Gary
- Binding: Hardcover
- Page Count: 176
- Publish Date: January 02 2024
- ISBN10: 9798887503417
- Language: English
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How to Talk to Customers
$26.00 Add to cartFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have reso… [more below]
- Author: Berenbaum, Diane
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 30 2007
- ISBN10: 0787987522
- Language: English
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
$28.00 Add to cartA step-by-step guide to designing and implementing an amazing customer service culture
In today’s competitive business environment, keeping customers happy is the key to long-term success. But some bu
- Author: Snow, Dennis
- Binding: Hardcover
- Page Count: 256
- Publish Date: November 01 2009
- ISBN10: 0470503807
- Language: English
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
$26.99 Add to cartThis invaluable resource is the training manual you need to give your employees the thorough training, review, and–if necessary–overhaul they need in the vitally important area of customer service.
I
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: December 14 2017
- ISBN10: 0814438911
- Language: English
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Reorganize for Resilience: Putting Customers at the Center of Your Business
$38.00 Add to cartIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they’re “customer-focused,” but they … [more below]
- Author: Gulati, Ranjay
- Binding: Hardcover
- Page Count: 288
- Publish Date: January 04 2010
- ISBN10: 1422117219
- Language: English
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Lean Solutions
$18.00 Add to cartA massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources… [more below]
- Author: Womack, James P.
- Binding: Paperback
- Page Count: 368
- Publish Date: August 18 2015
- ISBN10: 0743277791
- Language: English
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
$15.99 Add to cartIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customer… [more below]
- Author: Fleming, Noah
- Binding: Paperback
- Page Count: 240
- Publish Date: November 20 2017
- ISBN10: 1632651173
- Language: English
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$27.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Hardcover
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 173707351X
- Language: English
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
$29.99 Add to cartYOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE
In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-
- Author: Sonick, DMD Michael
- Binding: Hardcover
- Page Count: 286
- Publish Date: January 21 2023
- ISBN10: 1636800963
- Language: English
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Kind Of Person
$14.99 Add to cartKind of Person combines time-tested leadership principles, practical strategies, and thought-provoking exercises, offering a new, refreshing paradigm for customer service employees to see their work -… [more below]
- Author: Block, Nicole
- Binding: Paperback
- Page Count: 188
- Publish Date: February 01 2023
- ISBN10: 1761240668
- Language: English
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Clientelligence: How Superior Client Relationships Fuel Growth and Profits
$45.00 Add to cartBehind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships
- Author: Rynowecer, Michael B.
- Binding: Hardcover
- Page Count: 188
- Publish Date: July 11 2015
- ISBN10: 099641343X
- Language: English
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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees
$32.00 Add to cartWith a Foreword by Jim Cora, former Chairman of Disneyland International
“A leadership blueprint, applicable in any organization.” — Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It’s
- Author: Lipp, Doug
- Binding: Hardcover
- Page Count: 240
- Publish Date: March 26 2013
- ISBN10: 0071808078
- Language: English
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The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
$18.00 Read moreWinner of the 800-CEO-READS Best Marketing Book of 2015
Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is ther- Author: Wilson, Craig
- Binding: Paperback
- Page Count: 280
- Publish Date: June 11 2019
- ISBN10: 1947856618
- Language: English
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
$24.99 Add to cartAs a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and
- Author: Fader, Peter
- Binding: Paperback
- Page Count: 218
- Publish Date: November 01 2022
- ISBN10: 161363160X
- Language: English
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Delivering Knock Your Socks Off Service
$19.99 Add to cartWhat is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer se
- Author: Performance Research Associates
- Binding: Paperback
- Page Count: 224
- Publish Date: October 29 2011
- ISBN10: 0814417558
- Language: English
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Know What You’re for: A Growth Strategy for Work, an Even Better Strategy for Life
$29.99 Read moreYour organization – business, church, or nonprofit – will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be
- Author: Henderson, Jeff
- Binding: Hardcover
- Page Count: 256
- Publish Date: October 01, 2019
- ISBN10: 0310356318
- Language: English
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
$30.00 Add to cartRevised and updated for the first time since original publication!
Here is the 200,000-copy staple, praised by Warren Buffett as “a gem … I wish everyone at Berkshire would follow [Jack Mitchell’s]- Author: Mitchell, Jack
- Binding: Hardcover
- Page Count: 302
- Publish Date: June 11 2003
- ISBN10: 1401300340
- Language: English
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Salesforce for Dummies
$29.99 Read moreYour easy-to-follow guide to the world’s leading cloud-based CRM software
Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support
- Author: Kao, Liz
- Binding: Paperback
- Page Count: 416
- Publish Date: May 07 2024
- ISBN10: 1394231660
- Language: English
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Outside in: The Power of Putting Customers at the Center of Your Business
$30.00 Add to cartWhat simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the… [more below]
- Author: Manning, Harley
- Binding: Hardcover
- Page Count: 272
- Publish Date: August 28 2012
- ISBN10: 0547913982
- Language: English
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Indispensable: How to Become the Company That Your Customers Can’t Live Without
$38.00 Add to cartA five-step strategy for turning a commodity into a necessity
When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses h… [more below]
- Author: Calloway, Joe
- Binding: Hardcover
- Page Count: 240
- Publish Date: April 29 2005
- ISBN10: 0471703087
- Language: English
