Amacom
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
$26.99 Add to cartThis invaluable resource is the training manual you need to give your employees the thorough training, review, and–if necessary–overhaul they need in the vitally important area of customer service.
I
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: December 14 2017
- ISBN10: 0814438911
- Language: English
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Leading at The Edge: Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition
$22.99 Add to cartDrawing on the amazing story of Shackleton and his polar exploration team’s survival against all odds, author Dennis N. T. Perkins demonstrates the importance of a strong leader in times of adversity,
- Author: Perkins, Dennis
- Binding: Paperback
- Page Count: 288
- Publish Date: March 28 2012
- ISBN10: 0814431941
- Language: English
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The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done
$19.99 Add to cartAn unstoppable business revolution is under way, and it is Agile. Sparking dramatic improvements in quality, innovation, and speed-to-market, the Agile movement has helped companies learn to connect e
- Author: Denning, Stephen
- Binding: Paperback
- Page Count: 336
- Publish Date: September 13 2022
- ISBN10: 1400242401
- Language: English
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Leadership
$14.99 Add to cartGreat leadership isn’t a mystery, but a skill that can be learned.
Throughout your life, you’ve always recognized “it” when you saw it–that indescribable, appealing quality that tells you loud and cle
- Series: Brian Tracy Success Library
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 112
- Publish Date: December 17 2019
- ISBN10: 1400222168
- Language: English
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More Quick Team-Building Activities for Busy Managers: 50 New Exercises That Get Results in Just 15 Minutes
$18.99 Add to cartMost managers, supervisors, and team leaders realize the importance of team-building, but just can’t seem to find the time in their busy schedules. This book provides the solution!
More Quick Team-Buil
- Author: Miller, Brian
- Binding: Paperback
- Page Count: 176
- Publish Date: July 18 2007
- ISBN10: 0814473784
- Language: English
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Focal Point: A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals
$18.99 Add to cartThe true secret of high achievers is that they know how to find their “focal point” – the one thing they should do, at any given moment, to get the best possible results in each area of their lives.
Be
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 222
- Publish Date: October 01 2004
- ISBN10: 0814472788
- Language: English
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You’ve Got 8 Seconds: Communication Secrets for a Distracted World
$22.99 Add to cartThe average attention span has dropped to 8 seconds. To break through to people, you need to focus on your audience, be slightly different, and deliver with finesse.
Every day at work, people do three
- Author: Hellman, Paul
- Binding: Paperback
- Page Count: 208
- Publish Date: April 13 2017
- ISBN10: 081443830X
- Language: English
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Negotiation
$14.99 Add to cartFew things have as broad an effect on your life and career as the ability to negotiate well.
The art of negotiation has become an essential element of almost all our interactions in every area of life
- Series: Brian Tracy Success Library
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 112
- Publish Date: December 17 2019
- ISBN10: 1400222249
- Language: English
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The Facility Manager’s Guide to Finance and Budgeting
$44.99 Add to cartWritten by facility managers for facility managers, this book will turn your facility initiatives into strategic business components that make your department stronger and more productive.
Leaky faucet
- Author: Cotts, David G.
- Binding: Paperback
- Page Count: 282
- Publish Date: May 27 2007
- ISBN10: 0814401597
- Language: English
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The 5 Week Leadership Challenge: Thirty-Five Action Steps to Becoming the Leader You Were Meant to Be
$19.99 Add to cartWall Street Journal Bestseller
Develop and expand your innate leadership abilities through daily exercises and challenges designed to help you grow into the leader you want to be and prepare you for th
- Author: Leddin, Patrick R.
- Binding: Paperback
- Page Count: 240
- Publish Date: September 06 2022
- ISBN10: 1400225337
- Language: English
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96 Great Interview Questions to Ask Before You Hire
$22.99 Add to cartWhy do so many promising job candidates turn out to be disappointing employees? Learn how to consistently hire the right people at the right time for the right roles.
Every manager and human resources
- Author: Falcone, Paul
- Binding: Paperback
- Page Count: 368
- Publish Date: March 13 2018
- ISBN10: 0814439152
- Language: English
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101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline and Termination
$42.99 Add to cartWhether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly,
- Author: Falcone, Paul
- Binding: Paperback
- Page Count: 480
- Publish Date: July 06 2017
- ISBN10: 0814438555
- Language: English
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The Facility Management Handbook
$22.99 Add to cartThe wide-ranging umbrella of facility management covers everything from technology systems to disaster recover planning to zoning compliance…and that’s just getting started.
Facilities management is
- Author: Roper, Kathy
- Binding: Paperback
- Page Count: 688
- Publish Date: September 06 2022
- ISBN10: 1400242118
- Language: English
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Switchers: How Smart Professionals Change Careers — And Seize Success
$19.99 Add to cartAre you stuck in an unsatisfying job or feel like you’re in the wrong profession? An industry that just isn’t a fit? Don’t just settle but succeed in the right career!
Get unstuck and land a new career
- Author: Graham, Dawn
- Binding: Paperback
- Page Count: 288
- Publish Date: November 28 2022
- ISBN10: 1400238099
- Language: English
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The Complete Guide to Accelerating Sales Force Performance
$59.95 Add to cartThis helpful guide develops an effective, innovative framework for evaluating and improving the performance of any sales force.
Every firm’s sales force combines the distinctive personalities of its me
- Author: Zoltners, Andris
- Binding: Paperback
- Page Count: 496
- Publish Date: June 11 2001
- ISBN10: 0814420141
- Language: English
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Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity
$22.99 Add to cartAn important, timely book that provides you with the tools and strategies to establish a culture in which communication thrives and results speak for themselves.
In this invaluable resource, you will d
- Author: Johnson, Larry
- Binding: Paperback
- Page Count: 288
- Publish Date: June 20 2003
- ISBN10: 0814434800
- Language: English
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Sales Differentiation: 19 Powerful Strategies to Win More Deals at the Prices You Want
$22.99 Add to cart“If we don’t drop our price, we will lose the deal.”
That’s the desperate cry from salespeople as they try to win deals in competitive marketplaces. While the easy answer is to lower the price, the c
- Author: Salz, Lee B.
- Binding: Paperback
- Page Count: 208
- Publish Date: September 06 2022
- ISBN10: 1400238196
- Language: English
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Accounting for the Numberphobic: A Survival Guide for Small Business Owners
$24.99 Add to cartAs a small business owner, having knowledge of crucial numbers is the most important tool you can equip yourself with to survive today’s competitive marketplace. If you’re not a numbers person, Accoun
- Author: Fotopulos, Dawn
- Binding: Paperback
- Page Count: 272
- Publish Date: September 03 2014
- ISBN10: 0814434320
- Language: English
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Delivering Knock Your Socks Off Service
$19.99 Add to cartWhat is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer se
- Author: Performance Research Associates
- Binding: Paperback
- Page Count: 224
- Publish Date: October 29 2011
- ISBN10: 0814417558
- Language: English
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Delegation and Supervision
$14.99 Add to cartWhen you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.
Managers’ performance reviews, their salary increases, and basically their fate within t
- Series: Brian Tracy Success Library
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 112
- Publish Date: December 17 2019
- ISBN10: 1400222141
- Language: English
