Customer Relations
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Know What You’re for Bible Study Guide: A Strategy for Living the Life God Wants You to Live
$12.99 Add to cartDo the people in your world know you’re FOR them?
In our world today, people are often known more for what they are against than what they are for. Unfortunately, this extends even into the church. We
- Author: Henderson, Jeff
- Binding: Paperback
- Page Count: 144
- Publish Date: January 14 2020
- ISBN10: 0310119634
- Language: English
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The Transformation Economy: Guiding Customers to Achieve Their Aspirations
$32.00 Add to cartFrom the author who defined the Experience Economy comes the next big shift: the Transformation Economy.
A fundamental economic shift is emerging. Goods, services–even memorable experiences–are no lo
- Author: Pine II, B. Joseph
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 03 2026
- ISBN10: 9798892791373
- Language: English
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
$40.00 Add to cartThe three conversations B2B sale pros must have with customers to control every step of long lead buying cycle
The most successful salespeople understand that they are fundamentally storytellers. The r
- Author: Peterson, Erik
- Binding: Hardcover
- Page Count: 256
- Publish Date: August 17 2015
- ISBN10: 0071849718
- Language: English
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
$41.00 Add to cartA Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers–The Starbucks Experien
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: December 08 2015
- ISBN10: 007180630X
- Language: English
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The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
$21.89 Add to cart“You need to be more strategic.” Those dreaded words from your manager leave you frustrated and unsure of what to do next.
But what if you could stop reacting to problems and instead become a trusted
- Author: Horenfeldt, Chad
- Binding: Paperback
- Page Count: 414
- Publish Date: July 14 2025
- ISBN10: 9798218694265
- Language: English
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High-Profit Selling: Win the Sale Without Compromising on Price
$22.99 Add to cartThis book teaches salespeople to rethink their approach to sales goals–so they not only sell a greater quantity but sell with the bottom line in mind.
In the high-pressure quest to make a sale, acquir
- Author: Hunter Csp, Mark
- Binding: Paperback
- Page Count: 272
- Publish Date: February 15 2012
- ISBN10: 0814420095
- Language: English
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Satisfaction: How Every Great Company Listens to the Voice of the Customer
$24.00 Add to cartThe ultimate guide to customer satisfaction, from the people who understand it better than anyone
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisf- Author: Denove, Chris
- Binding: Paperback
- Page Count: 288
- Publish Date: July 01 2007
- ISBN10: 159184164X
- Language: English
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Developing Your Marketing Mindset: Real-World Lessons from Hospitality
$19.99 Add to cartYou should have a marketing mindset. Everyone should.
Developing Your Marketing Mindset: Real-World Lessons from Hospitality invites readers to see marketing not as pushing products, but as creating me
- Author: Lanz, Leora
- Binding: Paperback
- Page Count: 358
- Publish Date: August 07 2025
- ISBN10: 9798890793409
- Language: English
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Marketing in the AI Era: Why Personalization Wins the Customer Experience
$29.99 Add to cartTransform your marketing strategy and engage with customers in ways never before possible.
In a world that is changing at unprecedented speeds, the marketing landscape stands at the brink of a profound
- Author: Navot, Yaniv
- Binding: Hardcover
- Page Count: 208
- Publish Date: May 06 2025
- ISBN10: 1400253535
- Language: English
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Slow Down, Sell Faster!: Understand Your Customer’s Buying Process and Maximize Your Sales
$22.99 Add to cartFaster sales pitches won’t lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with your customer’s buying process.
The biggest mistake salespeople m
- Author: Davis, Kevin
- Binding: Paperback
- Page Count: 272
- Publish Date: January 05 2011
- ISBN10: 0814416853
- Language: English
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Moments of Truth
$17.99 Add to cartThe president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
- Author: Carlzon, Jan
- Binding: Paperback
- Page Count: 160
- Publish Date: February 15 1989
- ISBN10: 0060915803
- Language: English
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Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
$19.99 Add to cartDiscover how the right story told at the right time has the power to persuade, promote empathy, and provoke action.
A story explains who you are, what you want, and why it matters–better than any othe
- Author: Simmons, Annette
- Binding: Paperback
- Page Count: 240
- Publish Date: January 17 2023
- ISBN10: 1400239710
- Language: English
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Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business
$29.95 Add to cartLuxury levers are the golden key to revenue, in any industry
Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out–creating unforgettab- Author: James, Neen
- Binding: Hardcover
- Page Count: 200
- Publish Date: October 14 2025
- ISBN10: 1774586258
- Language: English
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The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
$32.00 Add to cartPorsches for soccer moms? Finance bros in Patagonia? Drive-through Starbucks? What happens when your growth strategy creates conflict between customers?
You always want to grow your brand, but there’s
- Author: Wilson, Annie
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 10 2025
- ISBN10: 1647829739
- Language: English
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AI First: The Playbook for a Future-Proof Business and Brand
$32.00 Add to cartAI is going to change brand strategy and marketing forever. Are you ready?
What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what Open
- Author: Brotman, Adam
- Binding: Hardcover
- Page Count: 208
- Publish Date: June 24 2025
- ISBN10: 1647829658
- Language: English
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Personalized: Customer Strategy in the Age of AI
$32.00 Add to cartA USA Today Bestseller
In a world where consumers expect more–instantly and seamlessly–personalization is a strategic imperative.
Consumers want personalized experiences, but few companies are rising
- Author: Abraham, Mark
- Binding: Hardcover
- Page Count: 288
- Publish Date: October 15 2024
- ISBN10: 1647826276
- Language: English
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The Language of Trust: Selling Ideas in a World of Skeptics
$24.00 Add to cartWhat to Say, How to Say It, Why It Matters
If you’re trying to sell something-whether it’s a product, a service, or an idea-you are facing a new era of consumers who listen less and question more.- Author: Maslansky, Michael
- Binding: Paperback
- Page Count: 288
- Publish Date: May 03 2011
- ISBN10: 073520456X
- Language: English
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation
$19.99 Add to cartIn a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?
Sifti
- Author: Wunker, Stephen
- Binding: Paperback
- Page Count: 224
- Publish Date: February 28 2023
- ISBN10: 1400238765
- Language: English
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Hospitalidad Irracional: El Poder de Dar M?s de Lo Que Se Espera de Ti / Unreasonable Hospitality
$16.95 Add to cartEl libro que cautiv? a m?s de medio mill?n de lectores, que inspir? la serie The bear y que revolucion? la industria de la hospitalidad.
Con solo veintis?is a?os, Will Guidara asumi? el mando de Eleven
- Author: Guidara, Will
- Binding: Paperback
- Page Count: 304
- Publish Date: April 29 2025
- ISBN10: 6073924100
- Language: Spanish
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
$18.99 Add to cartAll businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional
- Author: Dijulius, John
- Binding: Paperback
- Page Count: 208
- Publish Date: January 28 2003
- ISBN10: 0814471714
- Language: English
