Customer Relations
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Building Brand Communities: How Organizations Succeed by Creating Belonging
$32.95 Read moreAn authentic brand community is more than just people buying your product or working alongside one another. This book articulates the critical roles of mutual concern, common values, and shared experi… [more below]
- Author: Jones, Carrie Melissa
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 09 2020
- ISBN10: 1523086610
- Language: English
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Public Relations for Dummies
$24.99 Add to cartUnderstand what it takes to develop successful public relations campaigns
Effective public relations (PR) can help level the playing field between you and your competitors. You don’t necessarily need
- Author: Yaverbaum, Eric
- Binding: Paperback
- Page Count: 384
- Publish Date: March 11 2025
- ISBN10: 139428487X
- Language: English
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Learning Langchain: Building AI and LLM Applications with Langchain and Langgraph
$79.99 Add to cartIf you’re looking to build production-ready AI applications that can reason and retrieve external data for context-awareness, you’ll need to master–;a popular development framework and platform for b
- Author: Oshin, Mayo
- Binding: Paperback
- Page Count: 294
- Publish Date: March 25 2025
- ISBN10: 1098167287
- Language: English
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The Customer Service Cookbook: Ingredients to Create Exceptional Customer Experiences
$55.97 Add to cartWelcome to The Customer Service Cookbook-a resource designed to help you solve the most pressing challenges within your business by using practical, real-world strategies for customer service, leaders
- Author: Merrill, Stephen
- Binding: Hardcover
- Page Count: 500
- Publish Date: February 24 2025
- ISBN10: 9798218607463
- Language: English
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The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy
$19.99 Add to cartLearn how to master the one skill you can’t do without in today’s global economy.
As an award-winning author and global business leader, David Livermore applies his social science and cultural intellig
- Author: Livermore, David
- Binding: Paperback
- Page Count: 224
- Publish Date: September 06 2022
- ISBN10: 1400242622
- Language: English
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Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
$18.99 Add to cartNow revised and updated, this “inspired, impactful, and important” book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of… [more below]
- Author: Levine, Michael
- Binding: Paperback
- Page Count: 272
- Publish Date: May 11 2021
- ISBN10: 1538719274
- Language: English
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The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today’s Customer
$29.99 Add to cartA leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly f
- Author: Morgan, Blake
- Binding: Hardcover
- Page Count: 256
- Publish Date: July 02 2024
- ISBN10: 1400245958
- Language: English
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
$25.00 Add to cartThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that
- Author: Cockerell, Lee
- Binding: Hardcover
- Page Count: 208
- Publish Date: March 05 2013
- ISBN10: 0770435602
- Language: English
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
$26.00 Add to cartAnother extraordinary business fable from the New York Times bestselling author Patrick Lencioni
Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team
- Series: J-B Lencioni #33
- Author: Lencioni, Patrick M.
- Binding: Hardcover
- Page Count: 240
- Publish Date: February 02 2010
- ISBN10: 0787976393
- Language: English
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Oversubscribed: How to Get People Lining Up to Do Business with You
$24.99 Add to cartLearn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you
Are you constantly chasing customers? Why does
- Author: Priestley, Daniel
- Binding: Paperback
- Page Count: 320
- Publish Date: March 16 2020
- ISBN10: 0857088254
- Language: English
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Checking In: Hospitality-Driven Thinking, Business, and You
$20.95 Add to cartIt’s time to check in.
When’s the last time you checked in? No, not at a hotel. When’s the last time you checked in with your own goals, plans, and aspirations for the future?
In Checking In, Stephen J
- Author: Cloobeck, Stephen J.
- Binding: Paperback
- Page Count: 282
- Publish Date: August 27 2024
- ISBN10: 1632999102
- Language: English
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Retail The Second-Oldest Profession: 7 Timeless Principles to WIN in Retail Today
$19.99 Add to cartIf you are struggling … If you feel as if you and your team are working hard but you are not getting the results you want, you will find hundreds of specific things you can do today to WIN in retail
- Author: Delaney, Flora
- Binding: Paperback
- Page Count: 302
- Publish Date: February 26 2019
- ISBN10: 0578442582
- Language: English
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The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization
$28.00 Read moreThe essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Leadership Book of the Year 2023, as awarded by the Institute of L- Author: Sills, John
- Binding: Paperback
- Page Count: 224
- Publish Date: April 04 2023
- ISBN10: 1399401734
- Language: English
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Converted: The Data-Driven Way to Win Customers’ Hearts
$27.00 Read moreWhen the world’s biggest brands want to sharpen their digital marketing strategy, they call Neil Hoyne – Google’s Chief Measurement Strategist and Senior Fellow at the Wharton School. In his first boo… [more below]
- Author: Hoyne, Neil
- Binding: Hardcover
- Page Count: 240
- Publish Date: February 22 2022
- ISBN10: 0593420659
- Language: English
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
$32.00 Add to cartYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are f… [more below]
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 256
- Publish Date: February 29 2016
- ISBN10: 1119167965
- Language: English
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CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer
$24.95 Read moreThe Buying Power of Women
Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetr- Author: Mares, Katie
- Binding: Hardcover
- Page Count: 184
- Publish Date: February 14 2023
- ISBN10: 9798886450262
- Language: English
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The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life
$28.00 Add to cartBuild strong connections to accelerate sales results
In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas
- Author: Thomas, Julie
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 20 2023
- ISBN10: 1394182562
- Language: English
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Lovability: How to Build a Business That People Love and Be Happy Doing It
$24.95 Add to cartLove is the surprising emotion that company builders cannot afford to ignore.
Genuine, heartfelt devotion and loyalty from customers — yes, love — is what propels a select few companies ahead. Thin- Author: De Haaff, Brian
- Binding: Hardcover
- Page Count: 272
- Publish Date: April 25 2017
- ISBN10: 1626344035
- Language: English
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Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
$18.00 Read moreThis book helps you transform patients, clients, and family caregivers from hateful to grateful.
Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone!- Author: Fitzpatrick, Jennifer L.
- Binding: Paperback
- Page Count: 224
- Publish Date: February 28 2023
- ISBN10: 1637586825
- Language: English
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The Relationship Economy: Building Stronger Customer Connections in the Digital Age
$24.95 Add to cartCreating Authentic Customer Connections in a High-Tech World
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital a- Author: Dijulius, John R.
- Binding: Hardcover
- Page Count: 384
- Publish Date: October 08 2019
- ISBN10: 1626346437
- Language: English
