Customer Relations
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Let’s Get Real or Let’s Not Play: Transforming the Buyer/Seller Relationship
$31.00 Read moreThe new way to transform a sales culture with clarity, authenticity, and emotional intelligence.
Too often, the sales process is all about fear. Customers are afraid that they will be talked into ma- Author: Khalsa, Mahan
- Binding: Hardcover
- Page Count: 288
- Publish Date: November 01, 2008
- ISBN10: 1591842263
- Language: English
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No Thanks, I’m Just Looking: Sales Techniques for Turning Shoppers Into Buyers
$24.95 Add to cartSecrets of the trade from the master of retail selling and sales training
No Thanks, I’m Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-le
- Author: Friedman, Harry J.
- Binding: Hardcover
- Page Count: 240
- Publish Date: January 03 2012
- ISBN10: 1118153405
- Language: English
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The Welcomer Edge: Unlocking the Secrets to Repeat Business
$17.95 Add to cartThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It’s about four distinct categories of service pro… [more below]
- Author: Shapiro, Richard R.
- Binding: Paperback
- Page Count: 220
- Publish Date: April 01 2013
- ISBN10: 0989037002
- Language: English
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal
$27.99 Add to cartHow do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don’t do it with a logical argument or even the best PowerPoint p
- Author: Kander, Diana
- Binding: Hardcover
- Page Count: 158
- Publish Date: March 28 2023
- ISBN10: 1544536372
- Language: English
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Decomplify: How Simplicity Drives Stability, Innovation and Transformation
$27.99 Add to cartBusiness can be complex, but we insist on making things complicated.
The concept behind deComplify is to simplify: Overcome the human fascination with complicating nearly everything in business in the
- Author: S. Michel, Gary
- Binding: Hardcover
- Page Count: 176
- Publish Date: January 02 2024
- ISBN10: 9798887503417
- Language: English
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How to Talk to Customers
$26.00 Add to cartFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have reso… [more below]
- Author: Berenbaum, Diane
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 30 2007
- ISBN10: 0787987522
- Language: English
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
$28.00 Add to cartA step-by-step guide to designing and implementing an amazing customer service culture
In today’s competitive business environment, keeping customers happy is the key to long-term success. But some bu
- Author: Snow, Dennis
- Binding: Hardcover
- Page Count: 256
- Publish Date: November 01 2009
- ISBN10: 0470503807
- Language: English
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
$26.99 Add to cartThis invaluable resource is the training manual you need to give your employees the thorough training, review, and–if necessary–overhaul they need in the vitally important area of customer service.
I
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: December 14 2017
- ISBN10: 0814438911
- Language: English
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Change the Way You Communicate: Why You Should. How You Can.
$24.95 Add to cartThe ability to communicate effectively is frequently ranked the number one key to success by leaders in business, government and the professions. In one survey, executives earning more than $250,000 p
- Author: Haseley, Ken
- Binding: Paperback
- Page Count: 236
- Publish Date: March 30 2021
- ISBN10: 1954786085
- Language: English
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
$31.00 Add to cartFour years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surpri… [more below]
- Author: Adamson, Brent
- Binding: Hardcover
- Page Count: 288
- Publish Date: September 08 2015
- ISBN10: 1591848156
- Language: English
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Reorganize for Resilience: Putting Customers at the Center of Your Business
$38.00 Add to cartIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they’re “customer-focused,” but they … [more below]
- Author: Gulati, Ranjay
- Binding: Hardcover
- Page Count: 288
- Publish Date: January 04 2010
- ISBN10: 1422117219
- Language: English
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Lean Solutions
$18.00 Add to cartA massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources… [more below]
- Author: Womack, James P.
- Binding: Paperback
- Page Count: 368
- Publish Date: August 18 2015
- ISBN10: 0743277791
- Language: English
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
$15.99 Add to cartIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customer… [more below]
- Author: Fleming, Noah
- Binding: Paperback
- Page Count: 240
- Publish Date: November 20 2017
- ISBN10: 1632651173
- Language: English
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Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Digital Transformation Potential
$25.95 Read moreThis digital transformation playbook provides details and guidance on the tactics required to build a profitable X-as-a-Service business model, including:
- Digital customer experience
- Data-driven sal
- Author: Lah, Thomas
- Binding: Paperback
- Page Count: 384
- Publish Date: July 12 2022
- ISBN10: 0986046264
- Language: English
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$27.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Hardcover
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 173707351X
- Language: English
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Negotiation
$14.99 Add to cartFew things have as broad an effect on your life and career as the ability to negotiate well.
The art of negotiation has become an essential element of almost all our interactions in every area of life
- Series: Brian Tracy Success Library
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 112
- Publish Date: December 17 2019
- ISBN10: 1400222249
- Language: English
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Unforgettable: The Art and Science of Creating Memorable Experiences
$19.95 Add to cartUnforgettable is the go-to guide for creating unforgettable event experiences.
- Author: Mershon, Phil
- Binding: Paperback
- Page Count: 256
- Publish Date: September 05 2023
- ISBN10: 1636981011
- Language: English
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Your Client’s Story: Know Your Clients and the Rest Will Follow
$24.95 Add to cartFinancial services pioneers Scott West and Mitch Anthony spent more than three years studying financial advisors who managed 100 percent of their clients’ assets-they were interested in how these advi
- Author: West, Scott
- Binding: Paperback
- Page Count: 218
- Publish Date: January 03 2022
- ISBN10: 0972752366
- Language: English
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
$29.99 Add to cartYOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE
In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-
- Author: Sonick, DMD Michael
- Binding: Hardcover
- Page Count: 286
- Publish Date: January 21 2023
- ISBN10: 1636800963
- Language: English
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Kind Of Person
$14.99 Add to cartKind of Person combines time-tested leadership principles, practical strategies, and thought-provoking exercises, offering a new, refreshing paradigm for customer service employees to see their work -… [more below]
- Author: Block, Nicole
- Binding: Paperback
- Page Count: 188
- Publish Date: February 01 2023
- ISBN10: 1761240668
- Language: English
