Customer Relations
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How to Win Customers and Keep Them for Life
$15.00 Read more“A powerhouse, a classic.”–James B. Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc.
“An invaluable, easy-to-follow blueprint for winning,
- Author: LeBoeuf, Michael
- Binding: Paperback
- Page Count: 256
- Publish Date: August 01 2000
- ISBN10: 0425175014
- Language: English
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Rethinking Users: The Design Guide to User Ecosystem Thinking
$40.00 Read moreKnowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of “the user” is incomplete and based on… [more below]
- Author: Youngblood, Michael
- Binding: Hardcover
- Page Count: 112
- Publish Date: March 16 2021
- ISBN10: 9063695810
- Language: English
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The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets — Your Customers
$19.99 Read moreFor the Accounts You Can’t Afford to Lose: The Strategies that Will Keep Your Customers Coming Back Whether your company has $50,000 or $5 million in sales, chances are that at least half of your reve… [more below]
- Author: Miller, Robert B.
- Binding: Paperback
- Page Count: 272
- Publish Date: April 20 2005
- ISBN10: 0446694665
- Language: English
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How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
$31.00 Read moreThe real-world guide to selling your services and bringing in business
How Clients Buy is the much-needed guide to selling your services. If you’re one of the millions of people whose skills are the ‘
- Author: McMakin, Tom
- Binding: Hardcover
- Page Count: 272
- Publish Date: March 13 2018
- ISBN10: 111943470X
- Language: English
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The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships
$30.00 Read moreNamed a Best Business Book of 2021 by Soundview Magazine
Reclaim the power of genuine human connection
Networking is often considered a necessary evil for all working professionals. With social media p- Author: McPherson, Susan
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 30 2021
- ISBN10: 1260469883
- Language: English
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
$19.99 Add to cartWhat if you could protect your business against competitive inroads, once and for all?
Customer service experts Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first
- Author: Inghilleri, Leonardo
- Binding: Paperback
- Page Count: 192
- Publish Date: September 06 2022
- ISBN10: 140024272X
- Language: English
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Sell Without Selling Out: A Guide to Success on Your Own Terms
$16.95 Add to cartForget everything you learned about selling.
Persuasion is not a sales skill–it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers mak- Author: Paul, Andy
- Binding: Paperback
- Page Count: 192
- Publish Date: February 22 2022
- ISBN10: 1989603572
- Language: English
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Human-Centered Communication: A Business Case Against Digital Pollution
$27.00 Read moreWall Street Journal Bestseller
DIGITAL POLLUTION IS THE PROBLEM. HUMAN-CENTERED COMMUNICATION IS THE SOLUTION. We’re spending more time than ever in virtual environments. That will only increase, as w- Author: Beute, Ethan
- Binding: Hardcover
- Page Count: 272
- Publish Date: October 12 2021
- ISBN10: 1639080007
- Language: English
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The Unsold Mindset: Redefining What It Means to Sell
$29.99 Read moreWhat if the greatest salespeople on the planet are the opposite of who you think they are?
Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, the
- Author: Coggins, Colin
- Binding: Hardcover
- Page Count: 288
- Publish Date: February 21 2023
- ISBN10: 0063204908
- Language: English
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Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business
$34.99 Read moreA new way to revolutionize your video marketing from two-time Emmy nominated Tom Langan.
Video is the single most powerful tool businesses have at their disposal. Period. Yet, many businesses struggle … [more below]
- Author: Langan, Tom
- Binding: Hardcover
- Page Count: 224
- Publish Date: January 15 2024
- ISBN10: 1955811482
- Language: English
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
$31.00 Add to cartEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?
In their acclaimed bestseller The
- Author: Dixon, Matthew
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 12 2013
- ISBN10: 1591845815
- Language: English
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The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
$32.99 Read moreThe Journey Mapping Playbook: A practical guide to preparing, facilitating and
unlocking the value of customer journey mappingA valuable guide in helping you build stronger customer experience progr
- Series: de Gruyter Business Playbooks
- Author: Angrave, Jerry
- Binding: Paperback
- Page Count: 156
- Publish Date: October 12 2020
- ISBN10: 3110641119
- Language: English
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The Experience Mindset: Changing the Way You Think about Growth
$30.00 Read moreA Wall Street Journal Bestseller!
From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for cu- Author: Bova, Tiffani
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 06 2023
- ISBN10: 059354269X
- Language: English
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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
$28.00 Add to cartThe leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fos
- Author: Berry, Leonard L.
- Binding: Paperback
- Page Count: 304
- Publish Date: May 23 2017
- ISBN10: 1260011836
- Language: English
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Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
$25.99 Read morePhysical retail isn’t dead–but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future.
Digita- Author: Dennis, Steve
- Binding: Hardcover
- Page Count: 296
- Publish Date: April 13 2021
- ISBN10: 1928055923
- Language: English
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The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
$44.99 Add to cartIn the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI R
- Author: Smith, Ross
- Binding: Paperback
- Page Count: 544
- Publish Date: July 12 2024
- ISBN10: 0138286507
- Language: English
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Design for How People Think: Using Brain Science to Build Better Products
$55.99 Add to cartUser experience doesn’t happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your
- Author: Whalen, John
- Binding: Paperback
- Page Count: 236
- Publish Date: May 14 2019
- ISBN10: 1491985453
- Language: English
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What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)
$18.99 Add to cartUse the Science of Behavioral Economics to Understand Why People Buy
“The most important business book to come out in years.” –Michael F. Schein, author and columnist for Forbes, Inc, and Psychology To
- Author: Palmer, Melina
- Binding: Paperback
- Page Count: 300
- Publish Date: May 11 2021
- ISBN10: 1642505625
- Language: English
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Customer Experience Strategy-Paperback
$35.00 Add to cart- Author: Arussy, Lior
- Binding: Paperback
- Page Count: 350
- Publish Date: February 24 2010
- ISBN10: 098266480X
- Language: English
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Legendary Service: The Key Is to Care
$24.00 Add to cartTake Care of Your Customers–or Someone Else Will!
Legendary Service
Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be ave
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 176
- Publish Date: April 15 2014
- ISBN10: 0071819045
- Language: English
