Customer Relations
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
$41.00 Add to cartA Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers–The Starbucks Experien
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: December 08 2015
- ISBN10: 007180630X
- Language: English
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The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
$21.89 Add to cart“You need to be more strategic.” Those dreaded words from your manager leave you frustrated and unsure of what to do next.
But what if you could stop reacting to problems and instead become a trusted
- Author: Horenfeldt, Chad
- Binding: Paperback
- Page Count: 414
- Publish Date: July 14 2025
- ISBN10: 9798218694265
- Language: English
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Satisfaction: How Every Great Company Listens to the Voice of the Customer
$24.00 Add to cartThe ultimate guide to customer satisfaction, from the people who understand it better than anyone
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisf- Author: Denove, Chris
- Binding: Paperback
- Page Count: 288
- Publish Date: July 01 2007
- ISBN10: 159184164X
- Language: English
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Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business
$29.95 Add to cartLuxury levers are the golden key to revenue, in any industry
Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out–creating unforgettab- Author: James, Neen
- Binding: Hardcover
- Page Count: 200
- Publish Date: October 14 2025
- ISBN10: 1774586258
- Language: English
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Hospitalidad Irracional: El Poder de Dar M?s de Lo Que Se Espera de Ti / Unreasonable Hospitality
$16.95 Add to cartEl libro que cautiv? a m?s de medio mill?n de lectores, que inspir? la serie The bear y que revolucion? la industria de la hospitalidad.
Con solo veintis?is a?os, Will Guidara asumi? el mando de Eleven
- Author: Guidara, Will
- Binding: Paperback
- Page Count: 304
- Publish Date: April 29 2025
- ISBN10: 6073924100
- Language: Spanish
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
$18.99 Add to cartAll businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional
- Author: Dijulius, John
- Binding: Paperback
- Page Count: 208
- Publish Date: January 28 2003
- ISBN10: 0814471714
- Language: English
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The Customer Service Cookbook: Ingredients to Create Exceptional Customer Experiences
$55.97 Add to cartWelcome to The Customer Service Cookbook-a resource designed to help you solve the most pressing challenges within your business by using practical, real-world strategies for customer service, leaders
- Author: Merrill, Stephen
- Binding: Hardcover
- Page Count: 500
- Publish Date: February 24 2025
- ISBN10: 9798218607463
- Language: English
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Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
$18.99 Add to cartNow revised and updated, this “inspired, impactful, and important” book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of… [more below]
- Author: Levine, Michael
- Binding: Paperback
- Page Count: 272
- Publish Date: May 11 2021
- ISBN10: 1538719274
- Language: English
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
$25.00 Add to cartThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that
- Author: Cockerell, Lee
- Binding: Hardcover
- Page Count: 208
- Publish Date: March 05 2013
- ISBN10: 0770435602
- Language: English
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Checking In: Hospitality-Driven Thinking, Business, and You
$20.95 Add to cartIt’s time to check in.
When’s the last time you checked in? No, not at a hotel. When’s the last time you checked in with your own goals, plans, and aspirations for the future?
In Checking In, Stephen J
- Author: Cloobeck, Stephen J.
- Binding: Paperback
- Page Count: 282
- Publish Date: August 27 2024
- ISBN10: 1632999102
- Language: English
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The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization
$28.00 Read moreThe essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Leadership Book of the Year 2023, as awarded by the Institute of L- Author: Sills, John
- Binding: Paperback
- Page Count: 224
- Publish Date: April 04 2023
- ISBN10: 1399401734
- Language: English
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
$32.00 Add to cartYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are f… [more below]
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 256
- Publish Date: February 29 2016
- ISBN10: 1119167965
- Language: English
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CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer
$24.95 Read moreThe Buying Power of Women
Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetr- Author: Mares, Katie
- Binding: Hardcover
- Page Count: 184
- Publish Date: February 14 2023
- ISBN10: 9798886450262
- Language: English
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The Relationship Economy: Building Stronger Customer Connections in the Digital Age
$24.95 Add to cartCreating Authentic Customer Connections in a High-Tech World
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital a- Author: Dijulius, John R.
- Binding: Hardcover
- Page Count: 384
- Publish Date: October 08 2019
- ISBN10: 1626346437
- Language: English
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How to Win Customers and Keep Them for Life
$15.00 Read more“A powerhouse, a classic.”–James B. Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc.
“An invaluable, easy-to-follow blueprint for winning,
- Author: LeBoeuf, Michael
- Binding: Paperback
- Page Count: 256
- Publish Date: August 01 2000
- ISBN10: 0425175014
- Language: English
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Rethinking Users: The Design Guide to User Ecosystem Thinking
$40.00 Read moreKnowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of “the user” is incomplete and based on… [more below]
- Author: Youngblood, Michael
- Binding: Hardcover
- Page Count: 112
- Publish Date: March 16 2021
- ISBN10: 9063695810
- Language: English
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Sell Without Selling Out: A Guide to Success on Your Own Terms
$16.95 Add to cartForget everything you learned about selling.
Persuasion is not a sales skill–it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers mak- Author: Paul, Andy
- Binding: Paperback
- Page Count: 192
- Publish Date: February 22 2022
- ISBN10: 1989603572
- Language: English
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
$31.00 Add to cartEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?
In their acclaimed bestseller The
- Author: Dixon, Matthew
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 12 2013
- ISBN10: 1591845815
- Language: English
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Legendary Service: The Key Is to Care
$24.00 Add to cartTake Care of Your Customers–or Someone Else Will!
Legendary Service
Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be ave
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 176
- Publish Date: April 15 2014
- ISBN10: 0071819045
- Language: English
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The Welcomer Edge: Unlocking the Secrets to Repeat Business
$17.95 Add to cartThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It’s about four distinct categories of service pro… [more below]
- Author: Shapiro, Richard R.
- Binding: Paperback
- Page Count: 220
- Publish Date: April 01 2013
- ISBN10: 0989037002
- Language: English
