Customer Relations
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G Spot for the C Suite: Why Great Business Is Like Great Sex-and How You Can Have More of Both
$14.95 Add to cartScreaming orgasms are one of the greatest highs we can experience in our personal lives-so why should we demand anything less in our professional lives?
After more than a decade as a high-achieving med
- Author: Call, Tracy
- Binding: Paperback
- Page Count: 122
- Publish Date: October 05 2023
- ISBN10: 1956955666
- Language: English
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Clientelligence: How Superior Client Relationships Fuel Growth and Profits
$45.00 Add to cartBehind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships
- Author: Rynowecer, Michael B.
- Binding: Hardcover
- Page Count: 188
- Publish Date: July 11 2015
- ISBN10: 099641343X
- Language: English
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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees
$32.00 Add to cartWith a Foreword by Jim Cora, former Chairman of Disneyland International
“A leadership blueprint, applicable in any organization.” — Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It’s
- Author: Lipp, Doug
- Binding: Hardcover
- Page Count: 240
- Publish Date: March 26 2013
- ISBN10: 0071808078
- Language: English
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The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
$18.00 Read moreWinner of the 800-CEO-READS Best Marketing Book of 2015
Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is ther- Author: Wilson, Craig
- Binding: Paperback
- Page Count: 280
- Publish Date: June 11 2019
- ISBN10: 1947856618
- Language: English
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
$24.99 Add to cartAs a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and
- Author: Fader, Peter
- Binding: Paperback
- Page Count: 218
- Publish Date: November 01 2022
- ISBN10: 161363160X
- Language: English
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Delivering Knock Your Socks Off Service
$19.99 Add to cartWhat is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer se
- Author: Performance Research Associates
- Binding: Paperback
- Page Count: 224
- Publish Date: October 29 2011
- ISBN10: 0814417558
- Language: English
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Know What You’re for: A Growth Strategy for Work, an Even Better Strategy for Life
$29.99 Read moreYour organization – business, church, or nonprofit – will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be
- Author: Henderson, Jeff
- Binding: Hardcover
- Page Count: 256
- Publish Date: October 01, 2019
- ISBN10: 0310356318
- Language: English
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
$30.00 Add to cartRevised and updated for the first time since original publication!
Here is the 200,000-copy staple, praised by Warren Buffett as “a gem … I wish everyone at Berkshire would follow [Jack Mitchell’s]- Author: Mitchell, Jack
- Binding: Hardcover
- Page Count: 302
- Publish Date: June 11 2003
- ISBN10: 1401300340
- Language: English
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Salesforce for Dummies
$29.99 Read moreYour easy-to-follow guide to the world’s leading cloud-based CRM software
Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support
- Author: Kao, Liz
- Binding: Paperback
- Page Count: 416
- Publish Date: May 07 2024
- ISBN10: 1394231660
- Language: English
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Clients for Life: Evolving from an Expert-For-Hire to an Extraordinary Adviser
$19.99 Add to cartFinally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for–the first in-depth, guide to developing lasting client relationships.
Mi- Author: Sobel, Andrew
- Binding: Paperback
- Page Count: 272
- Publish Date: March 12 2002
- ISBN10: 0684870304
- Language: English
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Outside in: The Power of Putting Customers at the Center of Your Business
$30.00 Add to cartWhat simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the… [more below]
- Author: Manning, Harley
- Binding: Hardcover
- Page Count: 272
- Publish Date: August 28 2012
- ISBN10: 0547913982
- Language: English
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Indispensable: How to Become the Company That Your Customers Can’t Live Without
$38.00 Add to cartA five-step strategy for turning a commodity into a necessity
When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses h… [more below]
- Author: Calloway, Joe
- Binding: Hardcover
- Page Count: 240
- Publish Date: April 29 2005
- ISBN10: 0471703087
- Language: English
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Can I Have 5 Minutes of Your Time?: A No-Nonsense, Fun Approach to Sales from Xerox’s Former #1 Salesperson
$12.95 Add to cartCan I Have 5 Minutes of Your Time? is one of the best selling books on sales to come along in over 20 years. The ideas and concepts inside have been used by tens of thousands of people to increase the… [more below]
- Author: Becker, Hal
- Binding: Paperback
- Page Count: 204
- Publish Date: May 01 2008
- ISBN10: 1600373488
- Language: English
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy: A Winning Strategy to
$25.00 Add to cartHow to capture customers by learning to think the way they do
The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers “just don’t understand our
- Author: Stinnett, Bill
- Binding: Paperback
- Page Count: 288
- Publish Date: November 15 2004
- ISBN10: 0071441883
- Language: English
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$17.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Paperback
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 1737073501
- Language: English
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The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye
$25.00 Add to cartEvery sale is made or lost in 60 seconds–make them count
Cold calling and pushing your way into an office or a living room creates an atmosphere of adversity and distrust you must overcome before you
- Author: Lorenzo, David V.
- Binding: Hardcover
- Page Count: 256
- Publish Date: July 18 2018
- ISBN10: 1119499763
- Language: English
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Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
$35.00 Read moreFrom the nation’s leading experts in healthcare safety–the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthcare… [more below]
- Author: Clapper, Craig
- Binding: Hardcover
- Page Count: 320
- Publish Date: November 16 2018
- ISBN10: 1260440923
- Language: English
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$18.99 Add to cartIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, be
- Author: Gallagher, Richard
- Binding: Paperback
- Page Count: 208
- Publish Date: March 20 2013
- ISBN10: 0814431836
- Language: English
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
$28.00 Add to cartIf leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive ad
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 384
- Publish Date: May 19 2020
- ISBN10: 1119572762
- Language: English
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ProActive Selling: Control the Process–Win the Sale
$22.99 Add to cartTrue sales pros know they must tailor their methods to the buyer if they want to make their numbers every year.
Featuring dozens of enlightening examples, this book gives you the tools to adapt your ap
- Author: Miller, William
- Binding: Paperback
- Page Count: 240
- Publish Date: August 07 2012
- ISBN10: 0814431925
- Language: English
