Customer Relations
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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
$19.99 Add to cartEven skilled salespeople buckle in tough selling situations–getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses ar
- Author: Stanley, Colleen
- Binding: Paperback
- Page Count: 224
- Publish Date: November 01 2012
- ISBN10: 0814430295
- Language: English
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions
$15.95 Read moreIf there’s anyone who can prevent a bar or restaurant from going belly up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he has
- Author: Taffer, Jon
- Binding: Paperback
- Page Count: 256
- Publish Date: March 08 2022
- ISBN10: 1477800840
- Language: English
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
$16.99 Add to cartYOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE
In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-
- Author: Sonick, DMD Michael
- Binding: Paperback
- Page Count: 286
- Publish Date: January 21 2023
- ISBN10: 1636800955
- Language: English
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Insert Giggle Giggle: Laughing Your Way through Raising Kids and Running a Business
$19.99 Add to cartBest Book for Parents Runner-Up – 2023 Zibby Awards
WHAT KIND OF MOTHER ARE YOU? How many moms ask themselves that question every day-whether working outside of the home or not, whether seeking advice
- Author: Paschal, Kay
- Binding: Paperback
- Page Count: 278
- Publish Date: November 13 2022
- ISBN10: 1665302933
- Language: English
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The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success
$22.95 Add to cartStand aside, we’re coming through
That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result.
These v
- Author: Henderson, Paul J.
- Binding: Paperback
- Page Count: 198
- Publish Date: August 23 2018
- ISBN10: 0648216101
- Language: English
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All for One: 10 Strategies for Building Trusted Client Partnerships
$25.95 Add to cartCorporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers–fro… [more below]
- Author: Sobel, Andrew
- Binding: Hardcover
- Page Count: 320
- Publish Date: April 01 2009
- ISBN10: 0470380284
- Language: English
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
$17.95 Add to cartCompetition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?
Th
- Author: Gingiss, Dan
- Binding: Paperback
- Page Count: 212
- Publish Date: September 14 2021
- ISBN10: 163195458X
- Language: English
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The Amare Wave: Uplift Your Business by Putting Love to Work
$19.95 Add to cartIt’s time to pull back the curtain on business and expose it for what it really is: the most powerful force for good that exists in modern society. Yet over the years, we’ve forgotten. We’ve come to c
- Series: The Amare Way #1
- Author: Engelberg, Moshe
- Binding: Paperback
- Page Count: 384
- Publish Date: November 12 2019
- ISBN10: 1733284710
- Language: English
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The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs
$17.95 Add to cartTakes readers on a journey of passion for purpose as they discover the missing ingredients of hospitality.
- Author: Stuart, Larry
- Binding: Paperback
- Page Count: 230
- Publish Date: December 11 2018
- ISBN10: 1683509897
- Language: English
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Selling Above and Below the Line: Convince the C-Suite. Win Over Management. Secure the Sale.
$24.99 Add to cartMost salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to a
- Author: Miller, William
- Binding: Paperback
- Page Count: 256
- Publish Date: February 11 2015
- ISBN10: 0814434835
- Language: English
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
$32.00 Add to cartIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service…. [more below]
- Author: Price, Bill
- Binding: Hardcover
- Page Count: 336
- Publish Date: March 01 2008
- ISBN10: 0470189088
- Language: English
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UpSolutions: Turning Teams into Heroes and Customers into Raving Fans
$19.95 Add to cartARE YOU PLAYING THE RIGHT GAME – YOUR GAME – OF BUSINESS?
How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they’re feeling the
- Author: Mara, Patti
- Binding: Paperback
- Page Count: 166
- Publish Date: January 28 2020
- ISBN10: 1949639452
- Language: English
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Heroes, Villains, and the Thrill of Professional Selling: Your Guide to Directing a Winning Buying Experience
$17.99 Add to cartWhen thinking of sales, it’s easy to pick out the heroes and the villains, but Adrian Davis is here to spell it out in detail. With relatable analogies of comparing sales to cinematic superhero tropes
- Author: Davis, Adrian
- Binding: Paperback
- Page Count: 192
- Publish Date: September 05 2023
- ISBN10: 1642255467
- Language: English
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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
$19.99 Add to cartIf you ask the right questions, then you’ll get the sale every time.
As a salesperson, your product knowledge is extensive but that’s not enough. If you fail to ask the right questions – the ones that
- Author: Cherry, Paul
- Binding: Paperback
- Page Count: 208
- Publish Date: December 07 2017
- ISBN10: 0814438709
- Language: English
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Inclusive 360: Proven Solutions for an Equitable Organization
$28.95 Add to cartMillennials and Generation Z, the largest generations in the workforce, want to work for and do business with organizations that promote equity and inclusion. But how does any organization―or in
- Author: Smith, Bernadette
- Binding: Hardcover
- Page Count: 300
- Publish Date: September 21 2021
- ISBN10: 1737635437
- Language: English
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
$24.95 Read moreYou must deliver an amazing customer experience. Why? It is the competitive edge of new-era business–in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consist- Author: Hyken, Shep
- Binding: Hardcover
- Page Count: 240
- Publish Date: September 03 2013
- ISBN10: 1626340099
- Language: English
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The Advantage of Other: A Leader’s Guide to Building an Equitable, Dynamic, and Productive Workplace
$24.99 Add to cartThe Advantage of Other is a practical, personable guide for anyone who has the right intentions around Diversity, Equity and Inclusion, but doesn’t have the tools they need to create a long-term, sust
- Author: Geenen, Nancy
- Binding: Hardcover
- Page Count: 175
- Publish Date: August 08 2023
- ISBN10: 1642253774
- Language: English
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal
$16.99 Add to cartHow do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don’t do it with a logical argument or even the best PowerPoint p
- Author: Kander, Diana
- Binding: Paperback
- Page Count: 158
- Publish Date: March 28 2023
- ISBN10: 1544536364
- Language: English
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Relationship Marketing: Successful Strategies for the Age of the Customer
$19.99 Add to cartFrom the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominate–and own–the market in the Age of the Customer.
- Author: McKenna, Regis
- Binding: Paperback
- Page Count: 256
- Publish Date: June 19 2006
- ISBN10: 0201622408
- Language: English
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Pitching for Profit: The Bad Bitches’ Playbook to Convert Conversations into Currency
$19.99 Add to cartAre you ready to slay your pitch?
In Pitching for Profit: The Bad Bitches’ Playbook to Convert Conversations into Currency, 13-time national elevator pitch champion – Precious L. Williams, unveils the
- Author: Williams, Precious
- Binding: Paperback
- Page Count: 84
- Publish Date: April 13 2021
- ISBN10: 1736611828
- Language: English
