Customer Relations
-
The Durni Dozen: How to use trust and effective relationship-building to create sales success
$16.99 Add to cartThe Durni Dozen is a comprehensive guide to effective sales strategies. Robin Durni’s twelve steps toward becoming successful in sales outline a process beginning with preparation, understanding your … [more below]
- Author: Durni, Robin Arthur
- Binding: Paperback
- Page Count: 96
- Publish Date: July 13, 2023
- ISBN10: 1039168442
- Language: English
-
Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
$27.00 Read moreSuperfans aren’t just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again…and told th- Author: Hodak, Brittany
- Binding: Hardcover
- Page Count: 296
- Publish Date: January 10 2023
- ISBN10: 1774580780
- Language: English
-
The Referral of a Lifetime: Never Make a Cold Call Again!
$24.95 Read moreYour Best Prospects Are Referred Prospects
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate … [more below]- Series: Ken Blanchard Series – Simple Truths Uplifting the Value of
- Author: Templeton, Tim
- Binding: Paperback
- Page Count: 208
- Publish Date: August 01 2016
- ISBN10: 1626568510
- Language: English
-
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
$28.99 Add to cartAs a customer success leader, whose insight do you rely on for success?
Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs w
- Author: McCulloch, Wayne
- Binding: Hardcover
- Page Count: 344
- Publish Date: April 7, 2021
- ISBN10: 1544516614
- Language: English
-
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
$19.95 Add to cartIn today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty year… [more below]
- Author: Hyken, Shep
- Binding: Paperback
- Page Count: 280
- Publish Date: March 17 2020
- ISBN10: 1640951539
- Language: English
-
Expert Secrets: The Underground Playbook for Converting Your Online Visitors Into Lifelong Customers
$19.99 Add to cartMaster the art of what to say in your funnels to convert your online visitors into lifelong customers in this updated edition from the $100M entrepreneur and co-founder of the software company ClickFu… [more below]
- Author: Brunson, Russell
- Binding: Paperback
- Page Count: 384
- Publish Date: August 09 2022
- ISBN10: 1401970605
- Language: English
-
Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)
$35.00 Add to cartIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers… [more below]
- Author: Reichheld, Fred
- Binding: Hardcover
- Page Count: 304
- Publish Date: September 20, 2011
- ISBN10: 1422173356
- Language: English
-
Escaping the Build Trap: How Effective Product Management Creates Real Value
$39.99 Add to cartTo stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall
- Author: Perri, Melissa
- Binding: Paperback
- Page Count: 197
- Publish Date: December 25, 2018
- ISBN10: 149197379X
- Language: English
-
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary
$22.00 Add to cartNEW YORK TIMES BESTSELLER – The true story of a seemingly ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary
“This beloved business cl- Author: Sanborn, Mark
- Binding: Hardcover
- Page Count: 144
- Publish Date: April 20, 2004
- ISBN10: 0385513518
- Language: English
-
Raving Fans
$25.99 Add to cartWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effectiv
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 160
- Publish Date: May 19 1993
- ISBN10: 688123163
- Language: English
-
Inspired: How to Create Tech Products Customers Love
$32.00 Add to cartLearn to design, build, and scale products consumers can’t get enough of
How do today’s most successful tech companies―Amazon, Google, Facebook, Netflix, Tesla―design, develop, and deploy
- Series: Silicon Valley Product Group
- Author: Cagan, Marty
- Binding: Hardcover
- Page Count: 368
- Publish Date: December 12, 2017
- ISBN10: 1119387507
- Language: English
-
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
$29.99 Add to cartHorst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of comprom
- Author: Schulze, Horst
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 05, 2019
- ISBN10: 0310352096
- Language: English
-
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
$17.95 Add to cartSuccess in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. … [more below]
- Author: Solomon, Micah
- Binding: Paperback
- Page Count: 192
- Publish Date: April 09, 2019
- ISBN10: 1590794893
- Language: English
-
New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development
$22.99 Add to cartNo matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified.
- Author: Weinberg, Mike
- Binding: Paperback
- Page Count: 240
- Publish Date: September 04, 2012
- ISBN10: 0814431771
- Language: English
-
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
$27.00 Add to cartExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities thr… [more below]- Series: Disney Institute Book
- Author: The Disney Institute
- Binding: Hardcover
- Page Count: 224
- Publish Date: November 08 2011
- ISBN10: 1423145844
- Language: English
-
Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business
$22.99 Read moreVideo is the single most powerful tool businesses have at their disposal. Period. Yet, many businesses struggle to find success using traditional video-based content production strategies. Why? Becaus
- Author: Langan, Tom
- Binding: Paperback
- Page Count: 224
- Publish Date: January 22, 2024
- ISBN10: 1955811490
- Language: English
-
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
$25.00 Add to cartRainmakers are not born. They are made. And Jeffrey Fox’s powerful How to Become a Rainmaker will get you there.
Filled with smart tips given in the Fox signatur
Now Updated and with New Success Tips- Author: Fox, Jeffrey J.
- Binding: Hardcover
- Page Count: 192
- Publish Date: May 17 2000
- ISBN10: 786865954
- Language: English
-
The Jolt Effect: How High Performers Overcome Customer Indecision
$31.00 Add to cartFrom the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales
In sales, the worst thing you can hear from a customer is- Author: Dixon, Matthew
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 20, 2022
- ISBN10: 0593538102
- Language: English
-
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
$19.00 Add to cartIn this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten C… [more below]
- Author: Sewell, Carl
- Binding: Paperback
- Page Count: 240
- Publish Date: November 19 2002
- ISBN10: 0385504454
- Language: English
-
Delivering Happiness: A Path to Profits, Passion, and Purpose
$18.99 Add to cartPay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the scien… [more below]- Author: Hsieh, Tony
- Binding: Paperback
- Page Count: 272
- Publish Date: March 19 2013
- ISBN10: 0446576220
- Language: English
