Customer Relations
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The Amare Wave: Uplift Your Business by Putting Love to Work
$29.95 Add to cartIt’s time to pull back the curtain on business and expose it for what it really is: the most powerful force for good that exists in modern society. Yet over the years, we’ve forgotten. We’ve come to c
- Series: The Amare Way #1
- Author: Engelberg, Moshe
- Binding: Hardcover
- Page Count: 384
- Publish Date: November 12 2019
- ISBN10: 1733284702
- Language: English
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
$16.95 Add to cartTwenty-two years ago, author Peter Venison’s Hotel Management became a best seller in the hotel and tourism industry, labeled a ‘must read” on the curriculum of every hotel school, and landed on the b… [more below]
- Author: Venison, Peter J.
- Binding: Paperback
- Page Count: 176
- Publish Date: December 20 2005
- ISBN10: 0595367267
- Language: English
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Delivering Happiness: A Path to Profits, Passion, and Purpose
$36.00 Add to cartPay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the scien- Author: Hsieh, Tony
- Binding: Hardcover
- Page Count: 272
- Publish Date: June 07, 2010
- ISBN10: 0446563048
- Language: English
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The Hybrid Sales Channel: How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
$40.00 Add to cartCustomers are changing the way they buy. Why aren’t you changing the way you sell?
Today’s customers have more buying options than ever before. They don’t care if it’s direct or indirect. They don’t mi
- Author: Blakeman, Rich
- Binding: Hardcover
- Page Count: 240
- Publish Date: December 04 2015
- ISBN10: 0071845321
- Language: English
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You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling
$35.00 Add to cartThe timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy
“People make buying decisions emotionally and justify them logically.”
That
- Author: Sandler, David
- Binding: Hardcover
- Page Count: 288
- Publish Date: March 23 2015
- ISBN10: 0071847820
- Language: English
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G Spot for the C Suite: Why Great Business Is Like Great Sex-and How You Can Have More of Both
$24.95 Add to cartScreaming orgasms are one of the greatest highs we can experience in our personal lives-so why should we demand anything less in our professional lives?
After more than a decade as a high-achieving med
- Author: Call, Tracy
- Binding: Hardcover
- Page Count: 122
- Publish Date: September 14 2023
- ISBN10: 1956955674
- Language: English
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Customer Centricity: Focus on the Right Customers for Strategic Advantage
$17.99 Add to cartA powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.
Despite what the old a- Author: Fader, Peter
- Binding: Paperback
- Page Count: 150
- Publish Date: May 26 2020
- ISBN10: 1613631022
- Language: English
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Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy
$28.00 Add to cartPraise for stop acting like a seller and Start Thinking Like a Buyer
“Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that ‘words matter.’ If you want
- Author: Acuff, Jerry
- Binding: Hardcover
- Page Count: 272
- Publish Date: March 30 2007
- ISBN10: 0470068345
- Language: English
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
$19.99 Add to cartDealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Ren? Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insight
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 304
- Publish Date: September 12 2012
- ISBN10: 081442032X
- Language: English
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
$19.99 Add to cart2019 AXIOM BUSINESS BOOK AWARD WINNER
Featured in Forbes, NPR’s Marketplace, and a Google Talk, The Customer Centricity Playbook offers “actionable insights to drive immediate value,” according to Ne- Author: Fader, Peter
- Binding: Paperback
- Page Count: 136
- Publish Date: October 30 2018
- ISBN10: 1613630905
- Language: English
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
$35.00 Add to cartMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to… [more below]
- Author: Frei, Frances
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 07 2012
- ISBN10: 1422133311
- Language: English
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Secrets of Question-Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results
$18.99 Add to cart“After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results.”–Jim Cusick, vice pre
- Author: Freese, Thomas
- Binding: Paperback
- Page Count: 352
- Publish Date: November 05 2013
- ISBN10: 1402287526
- Language: English
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For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
$18.99 Add to cart“A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION….”–Daniel H. Pink, Author, Drive
Why can’t life–and business–be fun? For thousands of years, we’ve created things called games- Author: Werbach, Kevin
- Binding: Paperback
- Page Count: 152
- Publish Date: November 10 2020
- ISBN10: 1613631057
- Language: English
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Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers
$29.99 Add to cartMary Ann O’Brien, Founder and CEO of award-winning marketing firm OBI, and the brains behind the revolutionary O’Brien Voice of Customer (O.VoC) survey, has been called “The Mother of Modern Marketing
- Author: O’Brien, Mary Ann
- Binding: Hardcover
- Page Count: 208
- Publish Date: December 05 2023
- ISBN10: 9798887500201
- Language: English
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Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
$24.99 Add to cartCustomers, followers, subscribers.
It’s easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are peo- Author: Flynn, Pat
- Binding: Hardcover
- Page Count: 224
- Publish Date: August 13 2019
- ISBN10: 1949709469
- Language: English
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Customer Experience Management: How to Design, Integrate, Measure and Lead
$29.50 Read moreWe are passing through a paradigm shift and surviving in this upcoming paradigm doesn’t seem possible through traditional marketing and management strategies. Today being brand is not a privilege any … [more below]
- Author: Tavsan, Nihat
- Binding: Paperback
- Page Count: 300
- Publish Date: May 07 2018
- ISBN10: 1934690953
- Language: English
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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days
$32.00 Add to cartAward-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman’s theory of building cu- Author: Coleman, Joey
- Binding: Hardcover
- Page Count: 368
- Publish Date: April 03 2018
- ISBN10: 0735220034
- Language: English
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Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships
$16.95 Read moreYou are one conversation away from changing your life. We all crave connection. We were never meant to live alone or communicate only in “likes” and retweets. In Every Conversation Counts, TV host and
- Author: Meghji, Riaz
- Binding: Paperback
- Page Count: 192
- Publish Date: February 09 2021
- ISBN10: 1989603726
- Language: English
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
$19.99 Add to cartAs a customer success leader, whose insight do you rely on for success?
Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs w
- Author: McCulloch, Wayne
- Binding: Paperback
- Page Count: 344
- Publish Date: April 27 2021
- ISBN10: 1544516606
- Language: English
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The Social Styles Handbook: Adapt Your Style to Win Trust
$21.95 Add to cartWhy do you connect easily with some people and not with others? More than two million people use social styles and versatility skills to read and adapt to the natural behavior of others. Simple to lea… [more below]
- Series: Wilson Learning Library
- Author: Wilson, Larry
- Binding: Paperback
- Page Count: 192
- Publish Date: May 04 2011
- ISBN10: 9798218046408
- Language: English
